We received this message at 23.24pm on Wed 7th April from Michelle, which we replied immediately.

Michelle: Hi we are on benefits & we have a autistic adult son, we are finding it really hard at the moment, I was wondering if we are able to get help with food & clothes.

3food4u: Hello Michelle, I’m so sorry to hear about your situation. You are very welcome to come to any one of our hubs, you don’t need any ID or proof, and take whatever you need. It’s all very easy just like going shopping. Come early as there are queues.

Michelle: I’ve got to take my mum for her covid injection today, so was hoping to go to you tomorrow, I’m very nervous. But I saw on Facebook how lovely & friendly the people are & the people make you very welcome x

Michelle visited us on Friday, this is her experience after.

“I’ve used food banks before but never felt comfortable but when I went to your food bank everyone was so friendly and helpful. I would highly recommend you to anyone who’s struggling right now. What made it more special was the personal touch and none of the volunteers were judgemental as it seems to be from other food banks. I thoroughly enjoyed my experience with everyone at the Waltham Abbey branch so I’d just like to say thank you to everyone involved.”